Last week, Paulette Barr saw the Prime Minister in Riccarton mall and bravely approached him with her story. It was a bleak story, and got plenty of media attention – front page of the Press, story on Campbell Live. A week later, some good news – Barr’s claim has now been “fast-tracked”, and Christchurch Central MP Nicky Wagner has become involved.

While I am happy for Barr – no-one should be going through these situations almost 4 years after the quakes – this story actually makes me more upset. It’s shouldn’t be like this. You shouldn’t have to rely on a chance encounter with the Prime Minister to get any movement on your claim. There are thousands of cases like this in Christchurch right now – how can we get them all “fast-tracked”? On the same day that we get the happy resolution story, we also have this – a homeowner living in a 3 degree house after repeatedly being told different things by EQC.

What we need in Christchurch is an admission the EQC and insurance process for fixing houses is fundamentally broken. We need the Minister of EQC, Gerry Brownlee, to answer questions as to why it has got to this point. Instead of merely patching up cases when they reach the media, the whole culture of these organisations needs to change. Their role is to help people. They shouldn’t have to be guilted into doing so by the media.

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